Privacy Policy - ByVital

1. Introduction

ByVital is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

Contact us through our enquiry form
Subscribe to our newsletter
Request information about our products
Communicate with us via email or phone

This information may include: name, email address, phone number, postal address, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide customer support
To send you information about our products and services
To improve our website and user experience
To analyse website usage and trends
To comply with legal obligations
To protect against fraudulent or illegal activity

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data based on:

Consent: You have given clear consent for us to process your personal data for specific purposes
Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party
Legal obligation: Processing is necessary for us to comply with the law

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist us in operating our website and conducting our business
Legal authorities when required by law or to protect our rights
Professional advisers such as lawyers and accountants

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Under UK data protection law, you have the following rights:

Right of access: Request a copy of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your personal data
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Request transfer of your data to another organisation
Right to object: Object to processing of your personal data
Rights related to automated decision-making: Not be subject to decisions based solely on automated processing

8. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised date at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

ByVital
17 North Street
Ripon HG4 1JY
United Kingdom
Phone: +44 1765 491 820
Email: [email protected]

14. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data properly:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113